You charged me twice in this month. What to do?

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  • Updated 5 months ago
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You charged me on December 3 and December 28, why?
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Evgeniya Zubach

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  • strange

Posted 5 months ago

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KristenH, Champion

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I'm just another sponsor but wondering if maybe your November payment didn't post until dec 3?
That's happened to me before.

Someone from Compassion will be able to help you after the weekend. Hope you get it figured out!
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Evgeniya! I am so sorry for the confusion! You signed up to sponsor a child at the very end of November. The first donation that came out of your account that showed up for you on the 3rd was actually going towards the November support, while the support on the 28th was for December. When you sponsor a child, Compassion does need a donation for the month that you start the sponsorship in, whether it is the first or last day of the month. Again, I apologize for the confusion. Moving forward, you will only have donations pulled on the 28th of the month.
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Evgeniya Zubach

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How can I change the day of payment?
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Sarah, Sponsor and Donor Relations, Social Media

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Evgeniya, I can change that date for you. What would you like to change it to? We can pull donations any day between the 1st and 28th of the month.
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Evgeniya Zubach

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5th
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Susan, Sponsor and Donor Relations, Social Media

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Evgeniya, I have changed the date of your automatic withdrawal to the 5th of each month. 

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