Joining the Community is Easy!

Our community support page is a great place to share and connect with other supporters of Compassion International. Get your sponsorship questions answered, your problems solved, share your ideas and feedback, and give back by helping other supporters! It only takes a minute to get started!

Get Started

  • Step 1: Sign Up
  • Step 2: Follow Categories

Conversations

Recent Conversations
Conversations 1 - 20 of 517
Photo of Morgan Porzsolt-Graves
Questionable letter
I just received a letter from my sponsor child who we’ve had for many years. Today when I opened a new letter our child had written with ...
  • 1 me too
  • 4 replies
  • Problem
  • Solved
Photo of Lauren Shackle
Trouble with our app
Hi we have the compassion app and we are sponsoring two children. However only one child is showing up on our app account. Would anyone k...
  • 1 me too
  • 3 replies
  • Problem
Photo of Tony Bales
opt out of payment
I'm trying to change may payments, I Can't opt out of any additional monthly donations. I currently donate a set amount to "where is need...
  • 1 me too
  • 3 replies
  • Problem
  • Solved
Photo of youliana
Not being debited? Nothing in post
Since I have signed up to sponsor a child and chosen my child and sent them a letter I haven’t received any confirmation via post and my ...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of Mark
Photos Not Reaching Sponsored Child
Hello, Since sponsoring my child for a few years, he's been asking for a photo of me and my family. I've actually sent copies of photos...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Yissel Manueles
I sponsor three children but my card is only being charged for one of them.
Why is my card only charged for one sponsored child?. How does that affect the other two? How come they appear in my account even though ...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Sara Zenovic
Sponsor Child not showing on my account
Hi. I sponsor 2 children. When I orginally set up my account both children showed up. Yesterday, I logged in and now only one child is sh...
  • 1 me too
  • 3 replies
  • Question
  • In Progress
Photo of pprince299
When will I be charged for the first time for my sponsorship
Hello. My niece & I attended the compassion experience in Tulsa, OK this past Saturday & chose a child to sponsor. I was very nervous tho...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Laura
Letters
I have a question on a email I received. It has to do with the original letters will not be sent any more. This is fine with me. I swi...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Debra Gonzalez
Child birthday photo
I got my thank you letter from my boy Edwin from mexico but I did not get a new photo of him and the gift was for $60 so I should have go...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of Janice Dahle-Mckibben
I would like to opt out of direct payment and there is no option to do so, if this isn't fixed the child won't be supported.
Compassion took it upon themselves to sign my child up for automatic payment without my consent. I prefer one-time at a time payment and ...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of Jeff Schorner
Request to send one more letter to my child who recently graduated
How can I send a final letter to my child who has recently graduated from Compassion. His name is Roger Ticona, age 20 BO017300819 TID...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Audrey Rowe
Kimberley
Zefta
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of Jessica Gorski
Birthday Gift
Hello! I went through the website and paid for a birthday gift of $40 for my sponsored child. On the app it says that I haven’t made a gi...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Ashley Brian
Card to wrong child
I had a card get sent to the wrong child. I may have put the wrong child ID down. It was meant for Rio but went to Javier
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Steve Karcher
Why am I still paying for sponsorship?
I was told when I sponsored a child it was until they were 18, then I was told it was going to continue until Nov. 2018 and now I see it ...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Anne Oliver
Please remove correspondent child that was automatically assigned after former correspondent child graduated
Hi! My sponsor number is 01708679.  I recently had a correspondent child graduate from the program, and I was not aware that Compassion ...
  • 2 me toos
  • 3 replies
  • Problem
  • Solved
Photo of Linda Lloyd
Somehow, two payments were automatically taken from my bank account this month. Can you check on this?
I did not authorize two payments to be deducted from my bank account. Please check.
  • 8 me toos
  • 6 replies
  • Question
  • In Progress
Photo of Christina Lasswell
Birthday Gift for Correspondent Child
Hi, I have a correspondent child and would like to make sure he gets a birthday gift. Is there any way to know whether his financial spon...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Craig Downs
Another change to the letter process.
I have been a sponsor for quite awhile and have been through a lot of changes to the letter process, some good and some bad. I received a...
  • 1 me too
  • 3 replies
  • Question
  • Answered